Customer Experience For The Win #FTW

I had the opportunity to keynote UNITE by Satmetrix recently on the topic of experience design for modern customers. Leading up to the event, I joined the team on a podcast to discuss the topic in-depth. I share it with you here in the hopes that it will help you. Capture the heart, mind and…

Tanzania imposes strict social media regulations to stop ‘moral decadence’

Tanzania has finally signed into law their eyebrow-raising new regulation that will govern social media and blogging. The regulation known as the Electronic and Postal Communications (Online Content) Regulations 2017, was initially published by the Tanzania Communications Regulatory Authority (TCRA) and came into effect during March 2018. Among some interesting laws as stated in the regulation is…

Twitter endorses the Honest Ads Act

The Honest Ads Act, a recently introduced piece of legislation that would require large social platforms to keep more diligent records about who is buying political advertisements, now has endorsements from two Silicon Valley giants. Twitter endorsed the Honest Ads Act in a series of tweets on its public policy account this afternoon, saying that t…Read…

Did Cambridge Analytica Get Your Facebook Data? You’ll Find Out Soon

Facebook released an updated estimate on April 4, 2018 stating that the information of up to *87 million* people (not the original 50 million) — mostly in the US — may have been improperly shared with Cambridge Analytica.  Check Facebook Starting Monday Morning Starting on the morning of Monday, April 9, 2018 when you first open…

How to Manage and Analyze Your Social Media Marketing in 1 Dashboard

Need a better way to manage your social media marketing activities? Looking for a tool to show you performance metrics from multiple accounts in one place? In this article, you’ll discover how to use Cyfe to organize and analyze your social media marketing activities across several top networks and content channels. Why Use a Social…

Instagram rolls out Focus portrait mode for videos and photos

Instagram is one-upping Apple with a portrait mode feature that runs on a wider variety of phones and works with video, not just photos. Last month, TechCrunch reported about a Focus feature buried in Instagram’s code, which began publicly testing a week later. Now Instagram is rolling out Focus, which blurs the background while keeping someone’s…

Fears, New Projects & Overnight Success

Are you looking for some inspiration for your new projects? Need some help keeping the faith and pushing past obstacles on something new? Today we are talking all about new projects! How do you cope with that fear of starting something new? After a bit of break and a much needed getaway for Corbett and…

Weekend Favs April 7

Weekend Favs April 7 written by John Jantsch read more at Duct Tape Marketing My weekend blog post routine includes posting links to a handful of tools or great content I ran across during the week. I don’t go into depth about the finds, but encourage you to check them out if they sound interesting. The…

Mental Cost: Your customers pay more than just money

What payment options do you give customers? Credit card? Debit card? Maybe you’re on the cutting edge and allow Bitcoin? Regardless of the final payment methods for a product, you are asking your customers to pay in other ways as well, a way that is all too easily overlooked by brands to the detriment of…

Apply Big Data to Create Irresistible Customer Experiences

In 2013, research by Walker predicted that by 2020 customer experience will overtake price and product as the main differentiator. While most organizations and marketers have prioritized customer experience as top business priority for a few years now, they don’t always know how to get customer experience right. Marketers who are delivering optimal customer experience know that…